SHIPPING POLICY

At The Perfume Hub, we take care to ensure that every order is carefully packed and dispatched through trusted logistics partners. We aim to provide a reliable and convenient delivery experience across India.

1. Delivery Timelines

Pan-India Shipping: Orders are generally delivered within 3–7 business days from the date of order confirmation.

Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.

2. Order Processing

  • Orders are generally processed within 2–3 business days after successful order confirmation.
  • Once your order has been dispatched, tracking details will be shared with you where available.
  • Orders are shipped to the address provided by the customer at the time of purchase.
  • Customers are responsible for providing a complete and accurate delivery address and contact number.

3. Delivery Experience

Deliveries are generally made during the operating hours of our courier partners, typically between 9:00 AM and 8:00 PM, Monday to Saturday.

If you are unavailable at the time of delivery, the courier partner may attempt delivery again or allow an authorized family member or other person at the delivery address to receive the package, subject to the courier partner’s procedures.

Once the package has been successfully delivered to the provided address and acknowledged by the recipient, The Perfume Hub will not be responsible for damage caused by improper handling or storage after delivery.

4. Shipping Charges

Shipping charges may be applicable separately and will be calculated based on the applicable order, delivery location, product, or shipping service.

Any applicable shipping charges will be clearly displayed or communicated before completion of the purchase, wherever applicable.

5. Delayed or Undelivered Orders

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Courier or logistics issues
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • Unforeseen operational circumstances
  • Events beyond our reasonable control

If your order is significantly delayed, please contact us with your order number so that we can assist you.

6. Damaged, Leaked, Broken or Incorrect Orders

If your package arrives damaged, leaked, broken, or contains an incorrect product, please contact us within 48 hours of delivery.

For such claims:

  • Take clear photographs of the package and product.
  • Record a complete unboxing video, showing the package and shipping label before opening it.
  • Keep the original packaging and shipping materials.
  • Provide your order number and details of the issue.

An unboxing video is particularly important for claims involving missing items, leakage, breakage, damage, or incorrect products.

Claims will be reviewed by our team in accordance with our Return, Refund and Cancellation Policy.

7. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

The Perfume Hub
Phone: +91 98201 92565
Email: info@theperfumehub.in

Address:
The Perfume Hub
Shop No. 11, Meadow Park Apartments,
Aqsa Masjid Road, Gautam Nagar,
Jogeshwari West, Mumbai,
Maharashtra – 400102, India

Please include your order number when contacting us regarding an existing order so that we can assist you more efficiently.

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