Privacy Policy

The Perfume Hub (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or use theperfumehub.in, place an order, contact us, or otherwise interact with our services.

1. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws and regulations. Any updates will be published on this page. We encourage you to review this Privacy Policy periodically.

2. Consent

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.

3. Scope of This Policy

This Privacy Policy applies to visitors, customers, and users of theperfumehub.in, including individuals who browse our website, create an account, place an order, contact customer support, or otherwise interact with us.

4. Information We Collect

4.1 Personal Information

Depending on how you interact with our website, we may collect information such as:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Account and login information
Order and purchase details
Information provided through contact forms, reviews, feedback, or customer support
Payment-related information required to process your transaction

Payment information may be processed securely by third-party payment service providers. We do not necessarily store complete credit/debit card or other payment instrument details on our own servers.

4.2 Non-Personal Information

We may automatically collect certain technical information when you visit our website, including:

IP address
Browser type and version
Device and operating system information
Pages visited and browsing activity
Date and time of website access
Referring website or source
Other technical information collected through standard website technologies

4.3 Cookies and Similar Technologies

We may use cookies and similar technologies to:

Ensure proper functioning of our website
Remember your preferences and shopping cart information
Improve website performance and user experience
Understand how visitors use our website
Support website analytics and relevant communications or offers

You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use the information we collect to:

Process, confirm, and fulfil your orders
Arrange shipping and delivery
Process payments and related transactions
Provide customer support
Respond to enquiries, complaints, and requests
Manage your account
Send order confirmations, shipping updates, and other service-related communications
Send promotional communications where permitted and where you have provided appropriate consent
Improve our products, services, website, and customer experience
Prevent fraud, misuse, or unauthorized activity
Comply with applicable laws, regulations, and legal requirements

6. Sharing and Disclosure of Information

We may share relevant information with trusted third parties when necessary to provide our services, including:

Payment processors and payment gateway providers
Courier and logistics partners
Website hosting, technology, analytics, and service providers
Customer support or operational service providers
Government authorities or law-enforcement agencies where required by law
Professional advisers where reasonably necessary

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

7. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our products and services
Complete and maintain transaction records
Meet accounting, tax, and other business requirements
Resolve disputes and enforce our agreements
Comply with applicable legal and regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Your Rights and Choices

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permissible
Withdraw consent for certain communications
Opt out of promotional or marketing communications
Manage or disable cookies through your browser settings

To exercise any applicable rights or raise a privacy-related concern, you may contact us using the details provided below.

10. Marketing Communications

If you have opted to receive promotional communications from us, we may send information about products, offers, promotions, or other updates.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing communications.

Please note that even after opting out of marketing communications, we may continue to send essential service-related communications, such as order confirmations, payment updates, and delivery notifications.

11. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided personal information to us, please contact us so that we can take appropriate steps to delete such information where required.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.

13. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Your payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

The Perfume Hub does not intentionally request or store your complete payment card credentials outside the systems used by authorized payment service providers.

14. Shipping and Delivery Information

To fulfil your orders, we may provide necessary information such as your name, telephone number, and delivery address to authorized courier, logistics, and delivery partners.

Such information is shared only to the extent reasonably necessary to complete the delivery of your order and provide related services.

15. Grievance and Privacy Contact

If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, you may contact us at:

The Perfume Hub
Phone: +91 98201 92565
Email: info@theperfumehub.in

Address:
The Perfume Hub
Shop No. 11, Meadow Park Apartments,
Aqsa Masjid Road, Gautam Nagar,
Jogeshwari West, Mumbai,
Maharashtra – 400102, India

We will make reasonable efforts to address and resolve privacy-related concerns in accordance with applicable laws.

16. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date where appropriate.

Your continued use of our website after changes are posted constitutes your acknowledgement of the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy, our website, or the way we handle your information, please contact:

The Perfume Hub
Phone: +91 98201 92565
Email: info@theperfumehub.in

Address:
Shop No. 11, Meadow Park Apartments,
Aqsa Masjid Road, Gautam Nagar,
Jogeshwari West, Mumbai,
Maharashtra – 400102, India