RETURN, REFUND AND CANCELLATION POLICY

At The Perfume Hub, we are committed to providing quality fragrances and a reliable shopping experience. Please review the following policy carefully before placing your order.

1. Shipping Policy

  • Orders are generally processed within 2–3 business days after successful order confirmation.
  • Delivery timelines may vary depending on the delivery location, courier partner, weather conditions, and other circumstances beyond our control.
  • Once your order has been dispatched, tracking details will be shared with you where available.
  • Shipping charges are applicable separately and will be communicated/displayed at the time of purchase, as applicable.

2. Return Policy

Due to the nature of fragrance products and hygiene considerations, we accept returns only in cases where the product has been received damaged, leaked, broken, or an incorrect product has been delivered.

For a return to be considered:

  • The customer must contact us within 48 hours of delivery.
  • The product must be returned in its original packaging.
  • The product should not be used, opened, or altered, except where necessary to identify a leakage, breakage, damage, or incorrect product.
  • An unboxing video is mandatory for claims involving missing items, leakage, breakage, damage, or receipt of an incorrect product.
  • The unboxing video should clearly show the unopened package, shipping label, and the process of opening the package.
  • Claims without sufficient evidence may be subject to review and may not be eligible for a replacement or refund.

3. Damaged, Leaked, Broken or Incorrect Products

If your order arrives damaged, leaked, broken, or contains an incorrect product:

  1. Take photographs and record a clear unboxing video.
  2. Contact The Perfume Hub within 48 hours of delivery.
  3. Provide your order number along with photographs/video evidence and a description of the issue.
  4. Our team will review the claim and, where the claim is approved, arrange an appropriate resolution.

Depending on the circumstances and availability, the resolution may include a replacement or refund.

4. Refund Policy

  • Refunds will be processed only after the relevant return/damage claim has been reviewed and approved.
  • Approved refunds will generally be processed within 7–10 business days.
  • Refunds will be made to the original payment method wherever reasonably possible.
  • Shipping and delivery charges are non-refundable, except where otherwise required by applicable law or specifically approved by The Perfume Hub.
  • The time taken for the refund to appear in your account may also depend on your bank or payment service provider.

5. Cancellation Policy

  • Orders may be cancelled within 12 hours of placing the order, provided the order has not already been processed or dispatched.
  • Once an order has been dispatched, cancellation requests will generally not be accepted.
  • If an eligible cancellation is approved after payment has been received, the applicable refund will be processed to the original payment method.

6. Non-Returnable Situations

Returns or refunds will generally not be accepted for:

  • Change of mind after receiving the product
  • Products that have been opened or used
  • Products damaged after delivery due to customer handling
  • Products returned without their original packaging
  • Claims made after the specified reporting period
  • Preference-related complaints, such as not liking the fragrance after opening or using the product

7. Contact for Returns, Refunds & Cancellations

For assistance regarding a return, refund, damaged product, incorrect product, or cancellation, please contact us with your order number and details of the issue.

The Perfume Hub
Phone: +91 98201 92565
Email: info@theperfumehub.in

Address:
The Perfume Hub
Shop No. 11, Meadow Park Apartments,
Aqsa Masjid Road, Gautam Nagar,
Jogeshwari West, Mumbai,
Maharashtra – 400102, India

Our team will review your request and guide you through the applicable process.

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